1. Introduction
MSP Top1 ("we," "our,"
or "us") is committed to providing reliable, flexible, and
transparent vehicle rental and subscription services to our customers. This
policy outlines the terms and conditions governing the use of our services, as
well as our commitment to safeguarding customer rights and ensuring compliance
with industry regulations.
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2. Scope of Services
We provide the following services:
a. Car Rental: Short-term vehicle rentals
for personal or business use.
b. Car Subscription: Flexible, long-term
vehicle subscription plans with monthly payments, inclusive of maintenance and
insurance.
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3. Terms of Use
a. Eligibility: Customers must be at least
21 years old and possess a valid driver’s license.
b. Vehicle Usage: Vehicles must be used for
lawful purposes only and returned in the condition they were provided.
c. Payment Terms: Payments must be made in
advance as per the agreed-upon terms for rental or subscription plans.
d. Cancellation Policy:
Short-term rentals: Cancellations must be
made at least 24 hours before the booking date for a full refund.
Subscriptions: A 30-day notice is required
to terminate the subscription.
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4. Refund and Compensation Policy
a. Refunds will be processed within 7
business days for eligible cancellations.
b. Compensation for vehicle breakdowns or
delays will be provided as per our terms and conditions.
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5. Privacy Policy
We are committed to protecting customer
data and only use personal information for service provision, marketing (with
consent), and legal compliance. Refer to our detailed Privacy Policy for more
information.
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6. Insurance and Liability
a. All vehicles come with comprehensive
insurance coverage. However, customers are liable for any damage caused due to
negligence or misuse.
b. Customers are required to pay a security
deposit, which will be refunded upon the return of the vehicle in satisfactory
condition.
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7. Complaints and Dispute Resolution
We strive to resolve customer complaints
promptly. Disputes can be escalated to our customer service team via email at
support@xyz.com.
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8. Amendments to the Policy
We reserve the right to update this policy at
any time. Changes will be communicated to customers through our official
website or email.
