TOP1 Malaysia | TOP1 | All-Inclusive Vehicle Subscription Service

Booking Information

Customer Information

Customer Name

Phone Number

Identity Number

ID Card Front/Back Images

Customer Driving License Front/Back Images

Rent Type

Team Referral Code

Booking Information

Start Time*

End Time*

Destination

DELIVERY SERVICES

Vehicle Pick-up Location*

Vehicle Drop-off Location*

First 15 Km (RM)

Subsequent(RM)/Km

Distance(Km)

Total (RM)

Tick Check Box to Include Service (Optional)

COLLECTION SERVICES

Pick-up Location*

Drop-off Location*

First 15 Km (RM)

Subsequent(RM)/Km

Distance(Km)

Total (RM)

Tick Check Box to Include Service (Optional)

PERSONAL DRIVER SERVICES

Per day (RM)

Driver Rate For Every Additional Hours(RM)

Foods & Lodging Per Day(Optional)

Total (RM)

Tick Check Box to Include Service (Optional)

Add on's

Collision Damage Waiver

Travel Insurance

Deposit Amount(RM)

Discount Code

Child Seat(Optional)

Number of Seat

Price Information(Price Per day)

Terms & Conditions

1. Introduction

MSP Top1 ("we," "our," or "us") is committed to providing reliable, flexible, and transparent vehicle rental and subscription services to our customers. This policy outlines the terms and conditions governing the use of our services, as well as our commitment to safeguarding customer rights and ensuring compliance with industry regulations.

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2. Scope of Services

We provide the following services:

a. Car Rental: Short-term vehicle rentals for personal or business use.

b. Car Subscription: Flexible, long-term vehicle subscription plans with monthly payments, inclusive of maintenance and insurance.

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3. Terms of Use

a. Eligibility: Customers must be at least 21 years old and possess a valid driver’s license.

b. Vehicle Usage: Vehicles must be used for lawful purposes only and returned in the condition they were provided.

c. Payment Terms: Payments must be made in advance as per the agreed-upon terms for rental or subscription plans.

d. Cancellation Policy:

Short-term rentals: Cancellations must be made at least 24 hours before the booking date for a full refund.

Subscriptions: A 30-day notice is required to terminate the subscription.

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4. Refund and Compensation Policy

a. Refunds will be processed within 7 business days for eligible cancellations.

b. Compensation for vehicle breakdowns or delays will be provided as per our terms and conditions.

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5. Privacy Policy

We are committed to protecting customer data and only use personal information for service provision, marketing (with consent), and legal compliance. Refer to our detailed Privacy Policy for more information.

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6. Insurance and Liability

a. All vehicles come with comprehensive insurance coverage. However, customers are liable for any damage caused due to negligence or misuse.

b. Customers are required to pay a security deposit, which will be refunded upon the return of the vehicle in satisfactory condition.

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7. Complaints and Dispute Resolution

We strive to resolve customer complaints promptly. Disputes can be escalated to our customer service team via email at support@top1.my

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8. Amendments to the Policy

We reserve the right to update this policy at any time. Changes will be communicated to customers through our official website or email.

I agree to the terms and conditions